Return Policy

Last Updated: [3/3/2025]

At The Fitness Geek Store, we take pride in providing high-quality, carefully selected products that meet the needs of fitness and tech enthusiasts. Our return and refund policy is designed to ensure fairness while protecting both our customers and our business.

1. Eligibility for Returns

To maintain quality standards and avoid misuse of our policy, all sales are final, except under the following conditions:

You may request a return within 7 days of receiving your order, but only if the product is defective or significantly different from what was described.

The item must be unused, in its original packaging, with all accessories and labels intact.

We do not accept returns for reasons such as “change of mind” or “no longer needed.”

Items on sale, gift cards, and personalized products cannot be returned or refunded.

2. Return Request Process

1. Contact us within 7 days of receiving your order at [thefitnessgeekstore@gmail.com], providing your order number and a clear video or photo of the product issue.

2. Our team will review your request and determine if it meets our return criteria.

3. If approved, we will provide a return authorization and instructions.

4. Customers are responsible for return shipping costs, except in cases of confirmed defects or incorrect shipments.

⚠️ Returns without prior approval will not be accepted.

3. Refund Policy

Refunds are only issued if we are unable to replace or fix a defective item.

If a return is approved, refunds will be processed within 5-10 business days after we receive and inspect the product.

Shipping costs and handling fees are non-refundable.

4. Order Cancellations

Orders can only be canceled within the first 12 hours after purchase.

Once the order is processed, it cannot be modified or canceled.

5. Exchanges & Store Credit

If your return is approved but you prefer an exchange, we will issue a store credit instead of a refund, which you can use toward any product on our site.

Store credits cannot be transferred or exchanged for cash.

6. Lost or Stolen Packages

Once an order has been shipped, we are not responsible for lost or stolen packages. If your package is marked as delivered but you did not receive it, please contact the carrier directly.

We recommend using a secure shipping address to prevent lost packages.

7. Contact Us

If you have any questions about our return policy, feel free to contact our support team at [thefitnessgeekstore@gmail.com].

This policy ensures trust and professionalism while minimizing refunds. Let me know if you need any further adjustments!