FAQs
FAQs – The Fitness Geek Store
We know you may have some questions before making a purchase. Below, you’ll find answers to the most common inquiries.
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1. Shipping & Delivery
📦 How long does shipping take?
USA & Canada: 7-15 business days.
Europe & Latin America: 10-20 business days.
Rest of the world: 12-25 business days.
Shipping times may vary due to customs, weather, or high demand.
🚚 How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your package on our https://thefitnessgeekstore.com > pages > track-order.
🌎 Do you ship worldwide?
Yes! We ship to most countries. If your location is not available at checkout, please contact us.
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2. Orders & Payments
💳 What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
🛒 Can I cancel or change my order after placing it?
Orders can only be canceled or modified within 12 hours of purchase. After that, they are processed and cannot be changed.
📩 I didn’t receive an order confirmation email. What should I do?
Check your spam folder first. If you still can’t find it, please contact our support team at [customer support email] with your order details.
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3. Returns & Refunds
🔄 What is your return policy?
We accept returns only for defective or incorrect items within 7 days of delivery. Items must be unused and in their original packaging. Please check our [Returns & Refund Policy] for full details.
💰 Do you offer refunds?
Refunds are only issued if we are unable to replace a defective item. Otherwise, we offer store credit for eligible returns.
📦 Do I have to pay for return shipping?
Yes, return shipping costs are the customer’s responsibility unless the product is defective.
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4. Product Information
❓ Are your products tested for quality?
Yes! Every product is carefully selected and tested to ensure performance, durability, and customer satisfaction.
📏 How do I choose the right size for wearable products?
Each product page includes a detailed size chart to help you pick the perfect fit. If you’re unsure, feel free to contact us.
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5. Other Questions
🔒 Is my payment secure?
Absolutely! Our store uses SSL encryption to protect all transactions. Your payment information is processed securely and never stored on our servers.
📧 How can I contact customer support?
If you need help, feel free to reach out to us at [thefitnessgeekstore@gmail.com]. Our team is available Monday to Friday, 9 AM - 6 PM (local time).
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This FAQ section will help your customers feel confident and find answers quickly, reducing abandoned carts and unnecessary support requests. Let me know if you’d like to customize any part!